Tag: Customers

dealing-with-difficult-clients-events

11 clever tricks for dealing with difficult event clients and customers

If you have worked in any service-based business, you have encountered difficult customers, and event planners, event venues, caterers, florists and other event professionals certainly have their fair share of them. When it comes to difficult event clients, there are several types: The Know-It-Alls – They could do your job as well as or better ...

Overcoming Negative Social Media Reviews and Negative Customer Reviews

How to overcome negative social media reviews for your events business

Bad or less-than-ideal customer experiences happen to all of us at some point. No matter how professional and diligent we are and no matter how hard we try to be perfect (and, BTW, nobody is perfect), sometimes things just happen. Sometimes those things are accidents (your caterer’s van got hit and ruined the luncheon meal ...

Tactics for Influencing Event Clients & Prospects

5 proven techniques for influencing event clients and prospects

Whether you are an event venue or an event planner, prospects and clients are looking to you for guidance and answers. However, sometimes they aren’t always quick to take your seasoned advice. This may be because they are fixated on having a certain thing done in a certain way that isn’t really feasible in the ...

Short Event Lead Times Best Practices

How to overcome short event lead times in 8 steps

The Great Recession started a trend that has caused many sleepless nights and short fingernails for event planners and event venue managers alike. Because revenues and income dropped for many companies and individuals, event budgets got a lot tighter and people were reluctant to commit to a big event 8-18 months out. Instead, they often ...

Event Customer Support - Addressing Complaints

10 Do’s and Don’ts on how to turn event issues and complaints into victories

Very few events happen in which there are no issues or problems encountered, mainly because there are so many moving parts when planning and staging an event. Frankly, any event that goes off without even a minor snag should be considered a miracle. The problem with this is that very few people outside of the ...

Small Business Customer Loyalty Reasons

3 reasons why people become loyal customers

I read a few dozen blogs every week, and Seth Goden recently had an interesting post on the fact that most people don’t care about your product, won’t take any action, are too cheap to spend money and are likely to ignore your product, your blog post, your ideas. However, some people will buy, act, ...