Tag: customer support
11 clever tricks for dealing with difficult event clients and customers
If you have worked in any service-based business, you have encountered difficult customers, and event planners, event venues, caterers, florists and other event professionals certainly have their fair share of them. When it comes to difficult event clients, there are several types: The Know-It-Alls – They could do your job as well as or better ...
10 Do’s and Don’ts on how to turn event issues and complaints into victories
Very few events happen in which there are no issues or problems encountered, mainly because there are so many moving parts when planning and staging an event. Frankly, any event that goes off without even a minor snag should be considered a miracle, and you should really always expect there to be last-minute changes and ...
13 customer support dos and don’ts when managing a crisis
Over the last few days we have had a bit of a crisis here at Planning Pod. We were upgrading our development software on our server (it’s the platform on which we build our event planning app and venue management system) and, needless to say, it didn’t go as planned and caused some bugs in ...
Explaining the client collaboration tools in our bridal consultant software
Just wanted to offer a bit more of a description of our client collaboration tools, what they actually do and why they can be helpful to you. First off, I’m writing this because I’ve gotten some feedback lately (and I welcome and truly appreciate all feedback, so please feel free to reach out to me ...
