Tag: customer support

dealing-with-difficult-clients-events

11 clever tricks for dealing with difficult event clients and customers

If you have worked in any service-based business, you have encountered difficult customers, and event planners, event venues, caterers, florists and other event professionals certainly have their fair share of them. When it comes to difficult event clients, there are several types: The Know-It-Alls – They could do your job as well as or better ...

Event Customer Support - Addressing Complaints

10 Do’s and Don’ts on how to turn event issues and complaints into victories

Very few events happen in which there are no issues or problems encountered, mainly because there are so many moving parts when planning and staging an event. Frankly, any event that goes off without even a minor snag should be considered a miracle. The problem with this is that very few people outside of the ...

PP-13SupportDosDonts

13 customer support dos and don’ts when managing a crisis

Over the last few days we have had a bit of a crisis here at Planning Pod. We were upgrading our development software on our server (it’s the platform on which we build our project and business management app) and, needless to say, it didn’t go as planned and caused some bugs in our software. ...

E

Explaining the client collaboration tools in our bridal consultant software

Just wanted to offer a bit more of a description of our client collaboration tools, what they actually do and why they can be helpful to you. First off, I’m writing this because I’ve gotten some feedback lately (and I welcome and truly appreciate all feedback, so please feel free to reach out to me ...