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11 clever tricks for dealing with difficult event clients and customers

11 clever tricks for dealing with difficult event clients and customers

by Jeff Kear | Feb 11, 2015 | Best Practices, Business, Business Management, Customer Service, Event Management, Event Planning, Sales

If you have worked in any service-based business, you have encountered difficult customers, and event planners, event venues, caterers, florists and other event professionals certainly have their fair share of them. When it comes to difficult event clients, there are...
10 Do’s and Don’ts on how to turn event issues and complaints into victories

10 Do’s and Don’ts on how to turn event issues and complaints into victories

by Jeff Kear | Apr 8, 2014 | Business, Business Management, Customer Service, Event Management, Event Planning, Event Venues, Venues

Very few events happen in which there are no issues or problems encountered, mainly because there are so many moving parts when planning and staging an event. Frankly, any event that goes off without even a minor snag should be considered a miracle, and you should...
13 customer support dos and don’ts when managing a crisis

13 customer support dos and don’ts when managing a crisis

by Jeff Kear | Aug 24, 2012 | Uncategorized

Over the last few days we have had a bit of a crisis here at Planning Pod. We were upgrading our development software on our server (it’s the platform on which we build our event planning app and venue management system) and, needless to say, it didn’t go...

Explaining the client collaboration tools in our bridal consultant software

by Jeff Kear | Dec 3, 2009 | Tools and Software

Just wanted to offer a bit more of a description of our client collaboration tools, what they actually do and why they can be helpful to you. First off, I’m writing this because I’ve gotten some feedback lately (and I welcome and truly appreciate all...

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